FAQ‘s

sepra

Our first choice is vector art. Either a Corel Draw file (.cdr) or an Adobe Illustrator file (.ai) Please convert all text to curves because we don’t have every font available installed. If vector art is not available then a graphic file in either .jpeg .eps .bmp or. Tiff format will work. If graphic files are not available, we can also use camera-ready art. If none of these are available, then there could be an additional charge to prepare the art for digitizing.

The easiest way is to send an email with attached design file.

We can accept just about everything from a computer generated image, to a fax of a doodle on a bar napkin. All we really need is a relatively clear image with the color separations. If we are not sure we understand what the image is we will ask or provide an art proof for you to verify the image with us.

We sew and inspect each digitized design to ensure the design is sharp and clean. If we find any problem, and we ever found, we correct it and sew it again. We do this until it is finally perfect. This final sample image is provided FREE of charge to you when we send the embroidery file by email.

We can accept just about everything from a computer generated image, to a fax of a doodle on a bar napkin. All we really need is a relatively clear image with the color separations. If we are not sure we understand what the image is we will ask or provide an art proof for you to verify the image with us. We have a state of the art Art Department that will be able to handle about anything that you need.

Designs are sent attached to an email provided to you.

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We charge by the stitch count. For simple edits, there is no charge and complex edits we charge a flat rate. Please dial 1-416-880-9173 or write us an e-mail at: adi.shaw@digitizingone.com for more info.